AI Chatbot with Custom Knowledge Base

Built a custom AI chatbot for a client — a smart chat widget embedded directly on their website. Visitors ask questions and get accurate, instant answers based on the company's own knowledge base — not generic AI responses.

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The chatbot is powered by OpenAI’s API with a RAG (Retrieval-Augmented Generation) layer on top. I curated and structured the client’s company information, FAQs, and documentation into a custom knowledge base. The system retrieves the most relevant information first, then generates a natural, conversational answer — so it always stays on-brand and factually accurate.

No more „let me transfer you to a colleague.“ No more unanswered emails. The chatbot handles the most common questions 24/7, freeing up the team to focus on real work.

Technology

OpenAI API, RAG (Retrieval-Augmented Generation), Custom Knowledge Base, Web Chat Widget, Embeddings

Result

Deployed and running on a client’s live website. Handles customer inquiries autonomously, reducing response time from hours to seconds. Built the entire pipeline solo — from knowledge base curation to API integration to frontend widget. AI Chatbot can power an internal company knowledge bot for onboarding, documentation, and team support.

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